Opportunity calls; auto service pro answers
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along with good customer service, have contributed to Mazur's success so far he said.
He has good management in place at both locations, including Tom Christian, operations manager at Total Automotive, and Dave Bono, operations manager at Mazur automotive in Hamburg. They communicate with him continually to keep things running smoothly.
"We're very technology driven here" he said, adding, wether he's in Howell or Hamburg he's linked to the other office.
Mazur, who's been around cars all his life, wants to make sure his customers are taken care of wether they come to see him in Howell or Hamburg, and believes its good customer service that will keep them coming back.
basically he's kept everything the same at Total Automotive other than adding to the customer service experience. Coffee and snack service have been added in the waiting area, and customers now have the option of a free shuttle and pickup and delivery of vehicles for maintenance, or a free loaner for longer periods of service. "We're very customer-service driven." Mazur said and has spent his career honing that philosophy.
"I want us to be like a counselor or an adviser when it comes to your automobile" he said. "We don't recommend repairs that don't need to be done, and we're not in it just to work on you car one time and never see you again."
He said he envisions his business as a niche that fills the void between the dealership and the typical auto service place.
"We're the dealership alternative" he said, in that he can do everything that a dealership can do without the intimidation.
continued from page 1
along with good customer service, have contributed to Mazur's success so far he said.
He has good management in place at both locations, including Tom Christian, operations manager at Total Automotive, and Dave Bono, operations manager at Mazur automotive in Hamburg. They communicate with him continually to keep things running smoothly.
"We're very technology driven here" he said, adding, wether he's in Howell or Hamburg he's linked to the other office.
Mazur, who's been around cars all his life, wants to make sure his customers are taken care of wether they come to see him in Howell or Hamburg, and believes its good customer service that will keep them coming back.
basically he's kept everything the same at Total Automotive other than adding to the customer service experience. Coffee and snack service have been added in the waiting area, and customers now have the option of a free shuttle and pickup and delivery of vehicles for maintenance, or a free loaner for longer periods of service. "We're very customer-service driven." Mazur said and has spent his career honing that philosophy.
"I want us to be like a counselor or an adviser when it comes to your automobile" he said. "We don't recommend repairs that don't need to be done, and we're not in it just to work on you car one time and never see you again."
He said he envisions his business as a niche that fills the void between the dealership and the typical auto service place.
"We're the dealership alternative" he said, in that he can do everything that a dealership can do without the intimidation.
"We try to get to know the people and let them know that once they know us and just us its not so scary anymore."
Mazur who spent many years in his early career working for General Motors Co. dealerships, said he saw many customers come in frustrated because they had bought cars that they then had to pay to have repaired. he wants to remove that angst and add a trust factor.
"We're teaching people that cars cost so much today but they also last a lot longer. an automobile is designed to be driven over 200,000 miles and last over ten years by using a shop they trust for maintenace, they will get that much out of their car.." Mazur said.
Total Automtive is more than a name on the building, too, Mazur said. The business preforms bumper-to-bumper car care except for collision work. It also works on diesel engines which only a few local shops do.
"We want to build long term relationships with customers and earn people's trust. We can keep track of repairs, whats been done and what needs to be done to save money in the long run." he said.
Even though Total Automotive has been in the Howell area for 22 years, it is just off the beaten path to find the shop, look for the bright red roof about a block off East Grand River Avenue at 520 Victory Drive in Genoa Township. To schedual an appointment for service, call (517) 548-1600. The shop is open 8am to 6pm Mondays through Fridays and from 8am to 12pm Saturdays.
Mazur who spent many years in his early career working for General Motors Co. dealerships, said he saw many customers come in frustrated because they had bought cars that they then had to pay to have repaired. he wants to remove that angst and add a trust factor.
"We're teaching people that cars cost so much today but they also last a lot longer. an automobile is designed to be driven over 200,000 miles and last over ten years by using a shop they trust for maintenace, they will get that much out of their car.." Mazur said.
Total Automtive is more than a name on the building, too, Mazur said. The business preforms bumper-to-bumper car care except for collision work. It also works on diesel engines which only a few local shops do.
"We want to build long term relationships with customers and earn people's trust. We can keep track of repairs, whats been done and what needs to be done to save money in the long run." he said.
Even though Total Automotive has been in the Howell area for 22 years, it is just off the beaten path to find the shop, look for the bright red roof about a block off East Grand River Avenue at 520 Victory Drive in Genoa Township. To schedual an appointment for service, call (517) 548-1600. The shop is open 8am to 6pm Mondays through Fridays and from 8am to 12pm Saturdays.